Select a topic from the list below to jump to an answer:
01. How and when can I use my Passport Card?
Your Passport Card provides a second complimentary adult entrée at a selection of prestigious restaurants. Your card can be used anytime, as often as you'd like to dine out. Click here for details on specific conditions of card use.
Before you use your card, visit our website to find a list of participating locations in your area. Enjoy your meal, and at its completion, provide your Passport Card, along with your method of payment. Your server will make your deduction discreetly, and return your bill with an adjusted total. In order to recognize the effort from your wait staff, we ask that you tip 15-20% on your original bill, before any deductions are made.
02. How many times will my card be honored?
You can use your card again and again at your favorite dining locations. There are no limits on usage, and you will always be welcomed as distinguished guests with your Passport Card. Please check each restaurant’s listing to determine which meals they serve. Passport Card are not accepted on major holidays, or any day a specific restaurant terms a holiday (St. Patrick’s Day, Cinco de Mayo, Mother’s Day etc.) If you have questions regarding a restaurants interpretation of a holiday, please call ahead.
03. How do I know where my card will be honored?
Passport offers a number of options to find participating restaurants and merchants who will accept your card:
- The Passport Dining website. Log into www.passportunlimited.com using your card number and last name to find participating locations.
- The Passport Mobile smartphone application. Available for iPhone, Android, and Windows Phone 7 devices. Search the App Store, Android Market, or Windows Marketplace for 'Passport Mobile' to download and install.
- The Passport Mobile website. Visit www.passportunlimited.com/mobile using any internet-capable mobile phone to find participating locations on-the-go.
04. Where can I find the specific details of a restaurant's offer?
A restaurant’s primary offer is detailed in text on the right hand side of their listing. The majority of participating restaurants honor the Passport Dining card for a complimentary second adult entrée. A few restaurants offering non-traditional menus such as tapas, sushi and other small plate items may have a unique offer, as their menu is not compatible with the standard offer. Please refer to a restaurant’s listing to review this discount information.
Additionally, some restaurants may offer additional special offers beyond the standard offer. These offers are detailed on the right hand side of each restaurant’s listing by a colored icon. Refer to the Member Benefits Key within the Restaurant Lists for an explanation of each icon. Please note that a number of these special offers (20% off when dining alone, 10% off banquets and 20% off “To Go” orders) cannot be combined with the standard offer. An orange check mark denotes restaurants that will automatically include an 18% gratuity on your bill at the end of your meal.
When less than two entrées are ordered BONUS discounts may apply. BONUS offers will be detailed by text below the restaurant's standard offer. Check each restaurant’s listing to determine if a restaurant offers BONUS items. An example of a BONUS offer would be a discount on pizza.
05. What are the complete rules of usage associated with my membership?
- Dine alone (
) and take out (
) orders receive a 20% savings at SELECTED PARTICIPATING RESTAURANTS. Look for these symbols within the web site.
- Valid any day during regular business hours EXCEPT RECOGNIZED HOLIDAYS OR ANY SPECIAL DAY A RESTAURANT OBSERVES AS A HOLIDAY e.g. New Year's Eve, Valentine's Day, Mother's Day, St. Patrick's Day, Cinco de Mayo, etc.
- A minimum of one entrée per person in your party must be ordered. An appetizer may be considered an entrée only if an entrée is purchased. Entrées may not be split.
- The lowest priced adult entrée in the party (2 or more people) is compliments of the restaurant.
- If a party of four or more is present with two Passport cards, the two lowest priced entrées in the party will be compliments of the restaurant. This includes when separate checks are issued.
- A MAXIMUM OF TWO CARDS PER PARTY MAY BE USED AT ANY ONE TIME. PASSPORT IS NOT VALID WITH ANY OTHER PROMOTION OR DISCOUNT.
- On multiple course meals, the entrée portion only will be compliments of the restaurant. The deduction will be the full value of the entrée as listed in the à la carte or dinner section of the menu.
- When ordering brunch, buffets, and all-inclusive multi-course family style dinners, your discount will be 75% off the second meal.
- The Passport Card is not valid for alcohol, desserts, gift certificates or gift cards, carry out (except where noted with the symbol) or promotional non-published menu items at certain restaurants.
- Passport cards must be signed by purchasing member to be honored. I.D. may be required (unsigned cards will not be accepted).
- Passport cards are transferrable amongst immediate family members, i.e. spouses and dependent children.
- Regional cards are valid only at participating restaurants in the card's area (i.e. Eastside, South Bay, Boise, etc.)
- Misuse of the card will result in cancellation of the card number and will not be honored.
- Passport Unlimited memberships are refundable within 30 days from date of purchase.
06. How will I know when changes occur to the list of participating restaurants?
We encourage you to refer to the website or mobile application frequently for the most current and up-to-date selection of participating restaurants.
A printed Member Directory of all participating Passport Dining restaurants is published and provided to members quarterly (4x/year). Of course, changes regularly occur between printings, so we encourage members to always refer to the website for a complete and current list of participating restaurants.
You may also elect to receive our monthly E-newsletter, which provides important member information, including restaurant changes, restaurant news and other helpful membership tips. Visit the Member Tools section on the website to update your profile to receive these communications.
In addition to your quarterly directory and website lists, our flagship publication The Luminary is published annually, and serves as an engaging resource for industry news, restaurant highlights and other program information.
07. How can I update my information if I've moved or any of my personal information changes?
Your personal information (email address, mailing address, etc.) is available for update in your membership profile. To update your profile, log into the Passport Unlimited web site using your card number and last name. From the left navigation, select Member Tools > Profile Update. Use this page to update the information we have stored about you to ensure you continue to receive updates and other communications.
08. What types of memberships are available?
Passport Dining Memberships are valid in all areas, at all participating restaurants. These cards are platinum-grey, and replace the previous Passport Gold Cards.
Passport Dining Plus Memberships also receive access to the Everyday Savings program in addition to Passport Dining savings. An ideal choice for members interested in extending their savings into all areas of their daily lives - including travel, shopping, and professional services!
Passport Regional Memberships are valid in a specific area only; a sub-set of the full Passport Dining restaurant list. Often used as gifts, these cards are blue in color and are only available in select markets.
09. I've lost my card; what is the replacement policy?
Your first lost card will be replaced for a $25.00 fee. Subsequent lost cards will be replaced at full price.
10. What are my responsibilities as a Passport member?
In order to maintain and expand our selection of restaurants, we ask that you recognize your wait staff’s service by tipping 18-20% on your total bill, before any deductions are made. In some areas, an automatic 18% gratuity will be included on your bill. These restaurants are denoted with an orange check mark (
) in the Member Savings Summary. If for any reason you are not satisfied with your experience, please tip based on the above guidelines and contact Passport Unlimited with your feedback. We will bring your feedback to the restaurant management to ensure your concerns are heard, while maintaining a positive reputation for the program within the local restaurant community. Passport memberships may not be resold for any reason.
11. Do you have a mobile application for my smartphone?
Absolutely! The Passport Mobile application is currently available to customers using any iOS device (iPhone, iPod Touch, iPad), Android devices running Android 1.6 or above, and Windows Phone 7 devices. Find and install the Passport Mobile app by searching for the keywords 'Passport Mobile' in the App Store, Android Market, or Windows Marketplace.
If your device is not capable of running our mobile app, you may alternately view our mobile website at http://passportunlimited.com/mobile using any internet-capable mobile phone.
